Contact us
How can we help?
Questions about a booking, a payment, or a partnership? Send a message and the right team replies — usually within a few hours.
24/7Live support
~5 minAvg. chat reply
4.6/5Support rating
Reach us directly
Talk to a real person, fast.
Support covers bookings, payments and everything in between — around the clock.
- Live chatFastest — replies in about 5 minutesOpen chat
- Email ussupport@airnest.comCompose
- Call us+1 (415) 555-0132Call
Support hours
- Live chat
- 24 / 7
- Phone
- 06:00 – 22:00 UTC
- Within 4 hours
Send us a message
We reply to every message. Fields marked * are required.
Departments
Send it straight to the right team
Bookings & changes
Amend dates, cancel, or fix a reservation.
bookings@airnest.com
Payments & refunds
Charges, crypto payments and refund status.
payments@airnest.com
Partnerships
List a property, API access or affiliates.
partners@airnest.com
Press & media
Interviews, brand assets and the press kit.
press@airnest.com
Offices
Where you’ll find us
UTC−8
San Francisco
500 Terry A Francois BlvdSan Francisco, CA 94158United StatesUTC+8
Singapore
1 Raffles Place, #20-01Singapore 048616SingaporeUTC+0
Lisbon
Avenida da Liberdade 2451250-143 LisboaPortugal